Providing Quality Housing
Information about our Service
Housing Support Coordinators Role
There are seven Housing Support Coordinators, each one working within one of the seven Networks. The Housing Support Coordinator works directly to the Network Contract Manager and supports the tenants and staff in their network in respect of tenancy and housing issues.
Tenants supported by the Consortium live in rented accommodation, owned by registered Social Landlords (RSL’s). The Consortium acts as Managing Agent for the RSL’s and Housing Support Coordinators carry out the day to day duties and responsibilities of the Managing Agent.
Housing Support Coordinators support tenants to understand, as far as they are able, their rights and responsibilities as tenants and work closely with their respective RSL to ensure that their homes are safe, in a good state of repair and decoration and continue to be suitable for their needs.
Housing Support Coordinators work together with Service Coordinators and staff within the tenants’ homes, to ensure that tenants’ housing needs are met and tenants enjoy their home and their environment whilst carrying out their responsibilities as laid down in the Tenancy Agreement.
The main duties of the Housing Support Coordinator are;
- To work within Housing Management Policy
- Help tenants understand their rights and responsibilities
- Ensure that tenants are allowed to feel safe and secure in their home
- Complete and review annual Housing Support Plans
- Involvement in the planning, coordination and managing of allocations and lettings
- Support new tenants to move into accommodation
- Manage the reporting system of repairs, adaptations, maintenance, security, furnishings and decoration etc
- Manage voids
- Conduct quarterly Health & Safety Audits
- Keep Housing Management Files up to date
- Liaise and attend meetings with RSLs, Local Authority Social Services
- Collate and report housing information for the Quarterly Service Management Report
- Attend Annual Housing Reviews with RSLs
- Work with Tenant Services to issue annual rent statements to tenants
- Deliver training to staff on Housing Management Policy
- Communicate with tenants using information tailored to their needs ie inclusive communication
