Providing Repairs and Maintenance to your home

What repairs do the Consortium Maintenance Team provide to tenants?

The Maintenance Team are usually responsible for any repairs inside your home, they will repair:

Broken Windows and doors

They will repair broken furniture that the landlord has provided as part of your tenancy

Broken furniture that the landlord has provided as part of your tenancy will be repaired or replaced. These can include fixed items like kitchens or movable things like beds and tables.

You can find a list of the furniture that your landlord has provided attached to your Tenancy Agreement, ask your Support Staff or Housing Support Coordinator to help you if need help to find this ‘Inventory’ list.

The Team will also put up shelves and curtain rails and other items when asked by tenants.

The Landlord is responsible for repairs with building and fixed services

Your Landlord is responsible for repairs with the building and fixed services provided with it.

They are responsible for toilets, bathrooms, plumbing and your hot water system.

They are also responsible for the electrical system in your house.

The landlord is responsible for any serious damage to the walls, floors and ceilings.

If you have any repairs that you need doing please speak to your Support Staff or Housing Support Coordinator. They will help you to contact the Consortium Maintenance Team or your landlord.

You may want to take pictures of the repair that is needed.

You might want to take pictures of the thing that is wrong with your house and send them to the Consortium Maintenance Team or your landlord.

How long does it take the Consortium Maintenance Team to do the repair?

If your home is unsafe then the repair is urgent

If the thing that is broken makes your home unsafe for you, this means that this repair is urgent.

The Consortium Maintenance Team will make your home safe within 1 day of the team being told about it.

If the repair is routine the thing that is broken does not make your home unsafe

If the repair that is required is routine, this means that the thing that is broken does not make your home unsafe.

The Consortium Maintenance Team will fix this problem in 5 days of the team being told about it. Although requests that tenants make for additional things like putting up new shelves may take up to 4 weeks depending on the amount of things the team have to do at that time.

What will these repairs cost tenants?

Tenants pay a service charge as part of their rent for decorations and repairs

Tenants pay for this work as part of their Rent.

Tenants pay a Service Charge as part of their rent for ‘Internal Decorations and Repairs’. This charge is £13.46 per week per tenant, between April 2007 and March 2008. Most tenants pay this charge with the Housing Benefit that they claim for their rent.

Tenants maybe charged for a repair if they have deliberately damaged their home and its fixtures. However this will only happen with the agreement of the Tenant’s Social Worker and other supporters.